{"id":8,"date":"2025-05-03T19:48:18","date_gmt":"2025-05-03T19:48:18","guid":{"rendered":"https:\/\/equiposparagastronomia.com\/librodereclamacions\/?page_id=8"},"modified":"2025-05-03T19:48:41","modified_gmt":"2025-05-03T19:48:41","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/equiposparagastronomia.com\/librodereclamacions\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8\" class=\"elementor elementor-8\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25ee0fb e-flex e-con-boxed e-con e-parent\" data-id=\"25ee0fb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47af1e6 elementor-widget elementor-widget-shortcode\" data-id=\"47af1e6\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">    <div class=\"container mt-4\">\n        <!-- Encabezado con datos de la empresa -->\n        <div class=\"row mb-4\">\n            <div class=\"col-md-2 col-12\">\n                <img decoding=\"async\" src=\"https:\/\/equiposparagastronomia.com\/librodereclamacions\/wp-content\/plugins\/reclamaciones-main\/indecopi.jpg\" alt=\"Logo\" class=\"img-fluid\" style=\"max-width: 100px;\">\n            <\/div>\n            <div class=\"col-md-10 col-12\">\n                                    <h4 class=\"mb-1\">LICCNOX PER\u00da SAC<\/h4>\n                                            <p class=\"mb-1\">RUC: 20602466991<\/p>\n                                                                <p class=\"mb-1\">Lima<\/p>\n                                                <\/div>\n        <\/div>\n\n        <h2 class=\"text-center mb-4\">Libro de Reclamaciones<\/h2>\n        \n        <!-- Resto del formulario existente -->\n        <form id=\"complaints-book\" class=\"bootstrap-form\">\n            <div class=\"row mt-2\">\n                <div class=\"col-md-6 col-lg-6 col-12\">\n                    <label for=\"document\">Documento<\/label>\n                    <select id=\"options\" name=\"document_type\" class=\"form-control\">\n                        <option value=\"1\" selected>DNI<\/option>\n                        <option value=\"6\">RUC<\/option>\n                        <option value=\"0\">Doc.trib.no.dom.sin.ruc<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"col-md-6 col-lg-6 col-12\">\n                    <label for=\"number\">N\u00famero<\/label>\n                    <input type=\"text\" id=\"number\" name=\"number\" class=\"form-control\" required>\n                <\/div>\n            <\/div>\n            <div class=\"row mt-1\">\n                <div class=\"col-12\">\n                    <label for=\"name\">Nombres y Apellidos<\/label>\n                    <input type=\"text\" id=\"name\" name=\"name\" class=\"form-control\" required>\n                <\/div>\n            <\/div>\n            <div class=\"row mt-1\">\n                <div class=\"col-12\">\n                    <label for=\"address\">Direcci\u00f3n<\/label>\n                    <input type=\"text\" id=\"address\" name=\"address\" class=\"form-control\">\n                <\/div>\n            <\/div>\n            <div class=\"row\">\n                <div class=\"col-md-6 col-lg-6 col-12\">\n                    <label for=\"phone\">Tel\u00e9fono<\/label>\n                    <input type=\"text\" id=\"phone\" name=\"phone\" class=\"form-control\" required>\n\n                <\/div>\n                <div class=\"col-md-6 col-lg-6 col-12\">\n                    <label for=\"email\">Correo electr\u00f3nico<\/label>\n                    <input type=\"text\" id=\"email\" name=\"email\" class=\"form-control\" required>\n                <\/div>\n            <\/div>\n            <div class=\"row mt-3\">\n                <div class=\"col-md-6 col-lg-6 col-12\">\n                    <p class=\"h5\">TIPO DE SOLICITUD<\/p>\n                <\/div>\n                <div class=\"col-md-3 col-lg-3 col-6 pl-5\">\n                    <input class=\"form-check-input\" type=\"checkbox\" id=\"is_complaints\" value=\"1\" name=\"is_complaints\" checked>\n                    <label class=\"form-check-label\" for=\"is_complaints\">Queja<\/label>\n                <\/div>\n                <div class=\"col-md-3 col-lg-3 col-6 pl-5\">\n                    <input class=\"form-check-input\" type=\"checkbox\" id=\"is_claims\" value=\"1\" name=\"is_claims\">\n                    <label class=\"form-check-label\" for=\"is_claims\">Reclamo<\/label>\n                <\/div>\n\n            <\/div>\n            <div class=\"row mt-3\">\n                <div class=\"col-md-6 col-lg-6 col-12\">\n                    <p class=\"h5\">BIEN CONTRATADO<\/p>\n                <\/div>\n                <div class=\"col-md-3 col-lg-3 col-6 pl-5\">\n                    <input class=\"form-check-input\" type=\"checkbox\" id=\"is_services\" value=\"1\" name=\"is_services\" checked>\n                    <label class=\"form-check-label\" for=\"is_services\">Servicios<\/label>\n                <\/div>\n                <div class=\"col-md-3 col-lg-3 col-6 pl-5\">\n                    <input class=\"form-check-input\" type=\"checkbox\" id=\"is_products\" value=\"1\" name=\"is_products\">\n                    <label class=\"form-check-label\" for=\"is_products\">Productos<\/label>\n                <\/div>\n            <\/div>\n            <div class=\"row mt-3\">\n                <div class=\"col-12\">\n                    <label for=\"product_service_description\">Descripci\u00f3n del producto o servicio<\/label>\n                    <textarea id=\"product_service_description\" name=\"product_service_description\" class=\"form-control\" rows=\"3\" required><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"row mt-1\">\n                <div class=\"col-12\">\n                    <label for=\"complaints\">Detalle del reclamo o queja<\/label>\n                    <textarea id=\"complaints\" name=\"complaints\" class=\"form-control\" rows=\"5\" required><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"row mt-1\">\n                <div class=\"col-md-6 col-lg-6 col-12\">\n                    <label for=\"date\">Fecha del reclamo<\/label>\n                    <input type=\"date\" id=\"date\" name=\"date\" class=\"form-control\" max=\"2026-04-21\" required>\n                <\/div>\n                <div class=\"col-md-6 col-lg-6 col-12\">\n                    <label for=\"amount\">Monto reclamado<\/label>\n                    <input type=\"number\" id=\"amount\" name=\"amount\" class=\"form-control\" step=\"0.01\" min=\"0\" value=\"0.00\">\n                <\/div>\n            <\/div>\n            <div class=\"row mt-1\">\n                <div class=\"col-12\">\n                    <label for=\"solution\">Soluci\u00f3n esperada o pedido<\/label>\n                    <textarea id=\"solution\" name=\"solution\" class=\"form-control\" rows=\"5\"><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"row mt-3 d-flex justify-content-end\">\n                <div class=\"col-md-6 col-lg-6 col-12 text-right\">\n                    <button id=\"clear\" class=\"btn btn-danger d-inline-block btn-block btn-md-auto\">Limpiar<\/button>\n                    <button type=\"submit\" class=\"btn btn-primary d-inline-block btn-block btn-md-auto\">Presentar reclamo<\/button>\n                <\/div>\n            <\/div>\n        <\/form>\n\n        <!-- Pie de p\u00e1gina legal -->\n        <div class=\"row mt-4\">\n            <div class=\"col-12\">\n                <div class=\"alert alert-danger\" role=\"alert\" style=\"font-size: 0.9em;\">\n                    <p class=\"mb-2\">La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.<\/p>\n                    <p class=\"mb-0\">El proveedor debe dar respuesta al reclamo o queja en un plazo no mayor a quince (15) d\u00edas h\u00e1biles, el cual es improrrogable.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <!-- Secci\u00f3n de b\u00fasqueda de reclamo -->\n        <div class=\"row mt-4\">\n            <div class=\"col-12\">\n                <h4 class=\"mb-3\">Consultar estado de reclamo<\/h4>\n                <div class=\"card\">\n                    <div class=\"card-body\">\n                        <form id=\"search-complaint-form\">\n                            <div class=\"row\">\n                                <div class=\"col-md-5\">\n                                    <div class=\"form-group\">\n                                        <label for=\"search-code\">C\u00f3digo de reclamo<\/label>\n                                        <input type=\"text\" class=\"form-control\" id=\"search-code\" placeholder=\"Ejemplo: 0001-2024\" required>\n                                    <\/div>\n                                <\/div>\n                                <div class=\"col-md-5\">\n                                    <div class=\"form-group\">\n                                        <label for=\"search-document\">N\u00famero de documento<\/label>\n                                        <input type=\"text\" class=\"form-control\" id=\"search-document\" placeholder=\"DNI\/RUC\" required>\n                                    <\/div>\n                                <\/div>\n                                <div class=\"col-md-2 d-flex align-items-center\">\n                                    <button type=\"submit\" class=\"btn btn-primary w-100\">Buscar<\/button>\n                                <\/div>\n                            <\/div>\n                        <\/form>\n                        <div id=\"search-result\" class=\"mt-3\" style=\"display: none;\">\n                            <div class=\"alert alert-info\">\n                                <h5 class=\"alert-heading\">Resultado de la b\u00fasqueda<\/h5>\n                                <p id=\"complaint-details\"><\/p>\n                                <div id=\"complaint-actions\">\n                                    <button class=\"btn btn-sm btn-success download-pdf\">Descargar PDF<\/button>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <!-- Modales existentes -->\n        <div class=\"modal fade\" id=\"successModal\" tabindex=\"-1\" role=\"dialog\" aria-labelledby=\"successModalLabel\" aria-hidden=\"true\">\n            <div class=\"modal-dialog\" role=\"document\">\n                <div class=\"modal-content\">\n                    <div class=\"modal-header\">\n                        <h5 class=\"modal-title\" id=\"successModalLabel\">\u00a1Gracias por presentar su recomendaci\u00f3n!<\/h5>\n                        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n                            <span aria-hidden=\"true\">&times;<\/span>\n                        <\/button>\n                    <\/div>\n                    <div class=\"modal-body\">\n                        <p>El c\u00f3digo asignado es: <strong id=\"code\"><\/strong><\/p>\n                        <button id=\"downloadButton\" class=\"btn btn-primary d-inline-block btn-block btn-md-auto mt-3\" style=\"display: none;\">Descargar PDF<\/button>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"modal fade\" id=\"errorModal\" tabindex=\"-1\" role=\"dialog\" aria-labelledby=\"errorModalLabel\" aria-hidden=\"true\">\n            <div class=\"modal-dialog\" role=\"document\">\n                <div class=\"modal-content\">\n                    <div class=\"modal-header\">\n                        <h5 class=\"modal-title\" id=\"errorModalLabel\">\u00a1Ha ocurrido un error!<\/h5>\n                        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n                            <span aria-hidden=\"true\">&times;<\/span>\n                        <\/button>\n                    <\/div>\n                    <div class=\"modal-body\">\n                        <p>Comun\u00edquese con el administrador del sitio.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-8","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/equiposparagastronomia.com\/librodereclamacions\/wp-json\/wp\/v2\/pages\/8","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/equiposparagastronomia.com\/librodereclamacions\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/equiposparagastronomia.com\/librodereclamacions\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/equiposparagastronomia.com\/librodereclamacions\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/equiposparagastronomia.com\/librodereclamacions\/wp-json\/wp\/v2\/comments?post=8"}],"version-history":[{"count":4,"href":"https:\/\/equiposparagastronomia.com\/librodereclamacions\/wp-json\/wp\/v2\/pages\/8\/revisions"}],"predecessor-version":[{"id":15,"href":"https:\/\/equiposparagastronomia.com\/librodereclamacions\/wp-json\/wp\/v2\/pages\/8\/revisions\/15"}],"wp:attachment":[{"href":"https:\/\/equiposparagastronomia.com\/librodereclamacions\/wp-json\/wp\/v2\/media?parent=8"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}